MAXON BIKEDRIVE AIR Support Centre
Support · Maxon BIKEDRIVE AIR S
Maxon BIKEDRIVE Support Center
Self-service support for your Maxon BIKEDRIVE AIR S system. Diagnose common issues, optimise your range, and get the most out of your e-MTB.
Quick links
Troubleshooter
Step-by-step diagnostics for the most common issues.
LED Reference
What every LED on your POWERTAB means.
Battery & Range
Maximise range, store correctly, extend battery life.
Range Extender
Install, connect, and use your 250 Wh range extender.
App Setup
Install BIKEDRIVE Connect and customise your support levels.
System Overview
Full specs, components, and how the system works.
Quick start
- Press the power button on your POWERTAB once. White Status LED lights up — system is on, starts in Level 0.
- Select a support level with + / − buttons. 0 bars = no support · 1 bar = Eco · 2 bars = Trail · 3 bars = Boost / Turbo.
- Check your battery. The 7 white bars show charge: 7 = full, 1-2 = charge soon. Flashing = charging in progress.
- Start riding. Motor cuts off automatically at 25 km/h (legal pedelec limit). You can ride faster under your own power — no resistance.
Key things to know
- Auto-shutoff: 15 minutes of inactivity.
- Cleaning: water and a soft brush. NEVER pressure washers, NEVER submerge.
- After an accident: do not ride until an authorised dealer has inspected for electrical damage.
- Warranty: 24-month manufacturer warranty on the system. Original receipt + authorised dealer required for claims.
Need more help? Contact us or visit the Maxon Support hub.
Maxon BIKEDRIVE AIR S system — 90 Nm / 620 W / 400% assist / 2 kg motor · 400 Wh main battery + 250 Wh range extender · 24-month manufacturer warranty.