Frame Registration & Support

Direct Support

Your Frame. Direct Support.

Frame Registration

4 fields — takes 2 minutes. Click Send Registration Email at the bottom. Your email app opens with everything pre-filled — just hit Send.

1 Frame Serial Number *

📍 Found on the head tube — the short tube at the very front of the frame, where the fork goes in. Look for a sticker starting with BL

Example: BL260042 — 8–10 characters

2 Full Name *

3 Email Address *

We reply here — use the one you actually check

4 Country *

Optional — speeds up support if you have it

Where did you buy?

Invoice or Order Number

✉️ Send Registration Email →

Your email app opens with everything pre-filled — just hit Send

Service Request

Setup help, suspension tuning, frame issues, motor diagnostics. Click Send Service Request below — your email app opens with everything pre-filled.

1 Full Name *

2 Email Address *

3 Frame Serial Number

📍 Head tube sticker, starts with BL — include if you have it

4 What do you need? *

5 Describe the issue *

More detail = faster answer. No detail is too small.

Country (optional — helps with parts shipping)

✉️ Send Service Request →

Your email app opens with everything pre-filled — just hit Send

⚡

Same-Day Response

Acknowledged within 24h. Setup assist within 48h.

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Direct from Factory

You reach the people who built your frame — no middleman.

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Global Coverage

EU, UK, US, CA, AU — all covered. Parts shipped worldwide.

Transalpes riders — if you purchased a carbon C2/C3 or E1/E3 Transalpes frame, register yours here for direct support and future assistance!