Service & Support
Service & Support
Your bike deserves the best care. Expert service for every Dirtlab frame and build.
Frame Inspection & Warranty Claims
Professional assessment of carbon and titanium frames, plus warranty claim processing.
Suspension Service
Fork and rear shock service -- air spring, damper overhaul, and custom tuning.
Maxon BIKEDRIVE — try self-service first
Most Maxon issues (red error LED, no motor support, charging glitches, Range Extender connection) resolve in under 5 minutes with our self-service guides. Open the Maxon Support hub → before booking a service appointment.
Maxon Motor Diagnostics
System diagnostics, firmware updates, and motor calibration for Dirtlab e-bikes.
Battery Health & Replacement
Capacity testing, cycle count analysis, and replacement for aging e-bike batteries.
Drivetrain Setup & Tuning
Shifting precision, chain wear check, cassette/chainring inspection and replacement.
Wheel Truing & Hub Service
Spoke tension balancing, rim trueing, hub bearing service and endcap replacement.
Full Bike Assembly
Complete bike builds from frame kits -- torqued to spec, tuned and ride-ready.
Custom Geometry Adjustments
Titanium frame modifications for personalized fit and handling characteristics.
- Full safety inspection
- Brake bleed check
- Bolt torque verification
- Tire pressure set to spec
- Derailleur indexing
- Everything in Basic Check
- Full drivetrain clean & lube
- Suspension air spring service
- Wheel true
- Cable & housing inspection
- Everything in Full Service
- Full suspension rebuild
- Bearing replacement
- Complete drivetrain refresh
- E-bike motor diagnostic
Firmware Updates
Latest ride modes, efficiency improvements, and bug fixes applied to your motor system.
Motor Diagnostic Scan
Full readout of motor health, error codes, runtime hours, and performance metrics.
Battery Health Report
Cycle count, capacity retention percentage, and cell balance analysis.
Range Extender Check
Compatibility verification and integration for range extender accessories.
Get in touch
Contact us via email or the form on our website with details of what you need.
Ship or visit
Ship your bike to Dirtlab Taiwan HQ, or visit an authorized service partner near you.
Diagnosis & quote
We inspect your bike and send you a detailed diagnosis with a transparent quote.
Approve & service
Once you approve the quote, we get to work. Most services completed within 3-5 business days.
Ship back or pick up
Your bike is returned to you fully serviced, with a post-service report included.
Spare Parts
Replacement parts, consumables, and accessories are available through the Dirtlab online store. Frame hardware, derailleur hangers, bearing kits, and more.