Warranty
Carbon Frames
Lifetime coverage against manufacturing defects, with a 3-year legal contract to the original owner. Same structure as titanium, only duration differs.
Titanium Frames
Lifetime coverage against manufacturing defects, with a 5-year legal contract to the original owner. Same structure as carbon, only duration differs.
Maxon BIKEDRIVE System
Engine, battery, HMI, mode shifter, and speed sensor — all covered against defects under normal use conditions. Manufacturer warranty by Maxon Group, Switzerland; Bikelab is your point of contact.
Components
Covered by the respective component manufacturer's warranty terms.
What's Covered
- Manufacturing defects in frame material or construction
- Cracking, delamination, or structural failure under normal use
- Paint and finish defects appearing within 12 months of purchase
- Maxon BIKEDRIVE system failure (engine, battery, HMI, mode shifter, speed sensor) under normal use
- Battery capacity falling below 80% within the warranty period
What's Not Covered
- Normal wear and tear — brake pads, tires, chains, bearings, grips
- Crash damage, impact damage, or abuse
- Modifications, unauthorized repairs, or aftermarket parts causing failure
- Cosmetic damage such as scratches and chips from riding
- Water damage from pressure washing directly at bearings or motor
- Damage from improper storage (extreme heat/cold affecting battery)
- Racing, competition use, or commercial rental fleet use
- Frames with removed, altered, or unreadable serial numbers
- Claims without valid proof of purchase (original invoice)
- Frames purchased from unauthorized resellers
- Second-hand frames are not under contractual warranty, but the second owner can register the frame for goodwill support
Email us
Send your order number and photos of the issue to sales@bikelab-inc.com.
We review
Our team reviews your claim within 3 business days and gets back to you with next steps.
Ship the part
If approved, ship the affected part or frame to us. We provide a prepaid shipping label for frame claims.
Repair or replace
We repair or replace the defective item at our discretion, using equivalent or better parts.
Return shipping included
We ship the repaired or replacement item back to you at no cost for valid warranty claims.
Activate your warranty
Register your Dirtlab frame within 30 days of purchase to activate warranty coverage and receive important updates about your model.
Does the warranty transfer to a second owner?
The contractual warranty is non-transferable — it applies to the original purchaser only and requires proof of purchase from Bikelab Inc. or an authorized dealer. However, second owners can register their frame with us — send your frame number and proof of resale, and we will assist with service requests, parts orders, and crash-replacement at preferred pricing. It is goodwill support, not a contract — but it runs for the useful life of the bike.
What if I crash and damage the frame?
Crash damage is not covered under contractual warranty, but our Crash Replacement Program runs for the life of the bike — 40% off a replacement frame of the same model and size, available to any registered owner (original or second). See details below.
What happens after the warranty expires?
We still service your bike — it just will not be a free replacement. Our service team is available for inspections, repairs, and parts at standard service rates.
Can I upgrade my motor or battery under warranty?
Yes. Upgrades performed by Dirtlab or an authorized service partner do not void your warranty. Third-party modifications may affect coverage if they cause the failure.
Do I need to service my bike regularly to keep the warranty?
There is no mandatory service schedule required to maintain warranty coverage. That said, we recommend an annual check-up to keep your bike performing at its best.
Same model, same size. Available to all registered Dirtlab owners — original or second — for the life of the bike.
Discount
40% off retail price on a replacement frame of the same model and size.
Eligibility
Available for the life of the bike to any registered owner (original or second). One claim per frame.
Requirement
Damaged frame must be returned to Dirtlab before replacement is shipped.
How to Claim
Email sales@bikelab-inc.com with photos of the damage and your order number.
Questions about your warranty?
We're a small team and we answer every message personally.
Contact Us