Warranty
Carbon Frames
Production and material defects, from the delivery date, for the original owner. Plus crash replacement at 40% off, during and after the warranty period.
Titanium Frames
Production and material defects, from the delivery date, for the original owner. Plus crash replacement at 40% off, during and after the warranty period.
Maxon BIKEDRIVE System
Motor, battery, HMI, remote and speed sensor are covered under the warranty terms of Maxon Group, Switzerland. You claim through us: we handle your Maxon claim with Maxon for you, follow every claim up and push for a fast, correct outcome. Maxon decides on its own warranty.
Crash Replacement & Support
40% off a replacement frame after a crash, during and after the warranty period, plus spare parts and personal help from the people who designed your frame. Parts from other makers follow their own warranty.
What's Covered
- Production defects in frame material or workmanship (carbon lay-up, bonding, welds)
- Cracks, delamination or structural failure caused by a production or material defect, under normal use within the frame's use category
- Paint and finish production defects that appear within 2 years of delivery
- Maxon BIKEDRIVE system defects, under Maxon's warranty terms - we handle the claim with Maxon for you
What's Not Covered
- Crashes and impacts - rocks, trees, falls, a bike that was run over or crushed - and transport damage (see Crash Replacement: 40% off)
- Malicious or wilful damage
- Modifications to the frame: drilling, cutting, filing, repainting, repairs or other work not done by us
- Changes to the suspension, shock, yoke, rocker or mounting hardware that were not agreed with us beforehand
- Use outside the frame's use category (see the manual), rental and commercial fleets
- Normal wear: bearings, bushings, brake pads, tyres, chains, grips, scratches and chips
- Water damage from pressure washing at bearings or motor, battery damage from heat, cold or wrong storage
- Frames with a removed, altered or unreadable frame number
- Frames bought from unauthorised resellers
Send us the facts
Email sales@bikelab-inc.com with a photo of the whole bike from a distance, close-ups of the problem area, your frame number, your invoice and an honest description of what happened (where, how, what you were riding). For the Maxon system, write to us too - we take it from there with Maxon.
Fast answer
You get a personal first reply within 1 business day (Taiwan time) and our decision within 3 business days once we have the photos and documents. Maxon claims: Maxon decides, we follow the claim up and keep you informed until it is solved.
Warranty case
We provide a prepaid shipping label for frame claims, repair or replace the defective part at our discretion with equal or better parts, and ship it back to you at no cost.
Not a warranty case?
We tell you why and offer crash replacement at 40% off or a repair quote in the same reply. An honest description helps us help you faster.
Please register your frame
Registration is free and takes two minutes: your frame number and your invoice. It helps us with spare parts, lets us reach you with safety notices and makes any later claim faster. It is not a condition for the warranty or for crash replacement: what counts is your invoice and an honest claim. Subscribing to our newsletter is optional and has no effect on the warranty or on crash replacement.
Why do you state years instead of "lifetime"?
Because you should know exactly what you get. Carbon frames have a 3-year and titanium frames a 5-year manufacturer warranty against production and material defects. What lasts for the life of your frame is everything around it: crash replacement, spare parts and personal support.
Is a crack always a warranty case?
No. The warranty covers production and material defects. Damage from a crash or an impact - a rock, a tree, a fall, a bike that was run over or crushed - is not a warranty case; for that we offer Crash Replacement at 40% off. This is why we ask for photos of the whole bike and an honest description: it lets the builders judge the cause fairly.
What if I crash and damage the frame?
Crash damage is not a warranty case, but our Crash Replacement gives you 40% off a replacement frame of the same model and size, during and after the warranty period. See details below.
My Maxon motor or battery has a problem. Who do I contact?
Us. You claim through Bikelab and we handle your Maxon claim with Maxon for you. Maxon decides under its own warranty terms; we follow every claim up, push for a fast and correct outcome and keep you informed until it is solved.
Does the warranty transfer if I sell my bike?
The manufacturer warranty is for the original owner. If you bought a Dirtlab frame second-hand, contact us with the frame number: we help every Dirtlab rider with service and spare parts.
I bought my frame before 20 October 2026. Which terms apply?
The warranty terms that were published on the date you bought your frame apply to your frame.
What happens after the warranty period?
We still look after your bike: crash replacement at 40% off continues, plus spare parts, inspections and repairs at standard service rates.
Can I upgrade my motor or battery under warranty?
Yes. Upgrades done by Dirtlab or an authorised service partner do not affect your warranty. Third-party modifications may affect coverage if they cause the failure.
Do I need to service my bike regularly to keep the warranty?
There is no mandatory service schedule. We recommend a yearly check-up of bearings, bolts and suspension to keep your bike riding at its best.
Same model, same size. During and after the warranty period, for the life of the frame.
Discount
40% off the current retail price of a replacement frame of the same model and size (current equivalent if the model is no longer made).
Eligibility
Original owners with the invoice and registered owners, for the life of the frame. One crash replacement per frame.
Requirement
The damaged frame comes back to us before the replacement ships, so a damaged frame never ends up on the second-hand market.
How to claim
Email sales@bikelab-inc.com with a photo of the whole bike, close-ups of the damage, your frame number and an honest description.
Questions about your warranty?
We're a small team and we answer every message personally.
Contact Us